STC Sycamore Consulting

STC Sycamore Consulting: Consulting and Strategy Implementation Solutions

Improving Decision Making In An Organisation

Client Testimonial: “One of our clients said:

“We need you to help us allocate roles and responsibilities and improve decision making. It just feels that all operational decisions sit with the CEO or the Executive Team.”

Challenge: Our client, a dynamic organisation, was grappling with a centralised decision-making structure where operational decisions were primarily made by the CEO or the Executive Team. This bottleneck was causing inefficiencies and delays.

Solution: Leveraging our methodologies, deeply rooted in risk management and corporate governance principles, we collaborated with our client to develop three comprehensive plans:

  1. Strategic Action Plan:
    • Objective: Focus on strategic decisions and actions.
    • Components: Allocations of funds above a certain level, communication strategies, and actions related to product and service extensions.
    • Roles & Responsibilities: Mainly allocated to the CEO and the Executive Team.
  2. Continuity and Disaster Plan:
    • Objective: Ensure continuity and disaster management as required by external business partners and authorities.
    • Components: Specific procedures tailored to the organisation’s needs.
    • Roles & Responsibilities: Primarily assigned to the Heads of Operations for major services and the Strategy Director.
  3. Operational Plan:
    • Objective: Streamline operational actions, procedures, and risk management protocols.
    • Components: Detailed operational actions.
    • Roles & Responsibilities: Majority allocated to the Heads of Operations, with no tasks assigned to the CEO and the Executive Team.

Outcome: The implementation of these three plans clarified roles and responsibilities across the organisation, significantly improving decision-making processes. This allowed the CEO and the Executive Team to focus on high-level strategic matters, freeing up their time and enhancing overall organisational efficiency.

By addressing the client’s needs through tailored solutions, STC Sycamore Consulting successfully streamlined their operations, driving both efficiency and strategic focus.